Customer Care
Returns
Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.
- - Returned within 30 days of receipt
- - Packed in original packaging with all parts and components
- - In new condition with no damage or cut wires
- - Lamp shades must be wrapped in their original wrapping
Damaged Merchandise
Legacy Lighting takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of merchandise carefully upon arrival. If you do receive an item that is damaged or defective, please contact Customer Care within 48 hours at
(678) 765-6925 or
customercare@legacylighting.com so we can arrange for a pickup and replacement of the item.
- - Do not dispose of broken or damaged items
- - Please save all packaging and boxes
- - Please provide pictures of the item and packaging to provide to Customer Care
Defective Merchandise
Returns for defective fixtures must be initiated within 90 days of receipt. Once a return has been setup and returned to our warehouse, it will be inspected. If the return is deemed to be defective, a full refund will be applied to your account.
To qualify for a defective return, one of the following must apply:
- - The fixture has a defect that hinders its usability for the purpose of which it was designed
- - Incorrect fixture was received
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